Hot Buttered International PTY LTD 

 

SURFBOARD SHIPPING RATES

SURFBOARDS ARE SHIPPED FROM OUR PREMISES IN SYDNEY, AUSTRALIA WITH TNT/FEDEX LOCAL AND INTERNATIONAL COURIERS, or, surf Cargo contractors, whiever is safest. YOU ARE WELCOME TO ARRANGE YOUR OWN PREFERRED delivery service

 

AUSTRALIA

  • Surfboards: $50.00 – East Coast capital cities

      $75.00 – Perth

INTERNATIONAL

 

RAINBOW SURFBOARDS

Delivery IS SUBJECT TO WORKLOAD WE do ENDEAVOR TO

MANUFACTURE YOUR BOARD AS SOON AS POSSIBLE. PLEASE ALLOW 8-12

For Production and Delivery

 

WARRANTY INSURANCE

TNT/FEDEX DO NOT OFFER WARRANTY ON DAMAGED GOODS DURING FREIGHT. EXTENDED WARRANTY CAN BE ARRANGED AS FOLLOWS:

 

AUSTRALIAN FREIGHT

CLASS C UNRESTRICTED WARRANTY: “TNT AGREES TO DELIVER THE GOODS THE LOCATION IDENTIFIED IN THE CONSIGNMENT NOTE IN THE SAME CONDITION THAT THE GOODS WERE DELIVERED TO US. IT COVERS FREIGHT FROM THE TIME OF PICK-UP TO THE TIME OF DELIVERY. IF THE GOODS ARE NOT SO DELIVERED, WE WILL PAY THE VALUE OF THE GOODS, OR IF THE GOODS ARE DAMAGED THE REASONABLE COST OF REPAIR OF THE GOODS. OUR LIABILITY TO YOU IS LIMITED TO THE AMOUNT OF EXTENDED WARRANTY ELECTED ON THE CONSIGNMENT NOTE.” FOR FURTHER INFORMATION PLEASE VISIT

HTTP://WWW.TNT.COM/EXPRESS/EN_AU/SITE/HOME/SERVICES/EXPRESS_DELIVERY_SERVICES/OPTIONAL_EXTRAS/EXTENDED_WARRANTY.HTML

 

INTERNATIONAL ORDERS 

A SHIPPING RATE WILL BE QUOTED FOR TNT/FEDEX INTERNATIONAL COURIERS – PLEASE EMAIL HOTB1971@HOTBUTTERED.COM BEFORE PLACING YOUR ORDER OR WE WILL PROVIDE A QUOTE IF YOU HAVE ALREADY PLACED YOUR ORDER. EXTENDED WARRANTY CAN BE arranged, PLEASE VISIT

HTTP://WWW.TNT.COM/EXPRESS/EN_AU/SITE/HOME/SERVICES/EXPRESS_DELIVERY_SERVICES/OPTIONAL_EXTRAS/EXTENDED_WARRANTY.HTML

YOU ARE WELCOME TO ARRANGE YOUR OWN PREFERRED FREIGHT COMPANY.

REFUNDS & WARRANTY

WE OFFER A NON-WARRANTY SERVICE ON OUR HAND MADE RAINBOW SURFBOARDS. DIMENSIONS AND ARTWORTK ARE OPEN TO INTERPRETATION BY TERRY OR MARTYN.

 

IN THE EVENT THAT YOU DO NOT RECEIVE YOUR SURFBOARD TO SPECIFICATIONS CONFIRMED IN CORRESPONDENCE, HOT BUTTERED INTERNATIONAL P/L WILL ARRANGE COLLECTION OF YOUR BOARD

  1. A)    WITHIN 30DAYS FROM DATE OF INVOICE
  2. B) THE SURFBOARD MUST BE RETURNED IN THE ORIGINAL WRAPPING AND BOX, AND WITH FINS.
  3. C)     HOT BUTTERED INTERNATIONAL P/L WILL EMAIL SHIPPING LABEL DETAILS WHICH MUST BE ATTACHED CORRECTLY TO THE CARTON.

EACH SURFBOARD IS CHECKED TO MEET THE HIGHEST QUALITY CONTROL STANDARDS PRIOR TO LEAVING OUR PREMISES. FINS ARE FITTED TO EACH SURFBOARD AND OPTIMUM POSITIONING MARKED. WE ENSURE THAT ADEQUATE HANDLING, WRAPPING AND PACKAGING IS APPLIED PRIOR TO COLLECTION BY THE FREIGHT CONTRACTOR.

IN THE UNLIKELY EVENT THAT AN ORDER IS DAMAGED DURING TRANSIT, HBI WILL ASSIST WHERE POSSIBLE TO ENSURE TIMELY AND QUALITY REPAIR.

CLAIMS AGAINST THE FREIGHT OR COURIER COMPANY, MUST BE MADE BY THE PURCHASER WHERE APPLICABLE.