HB Order Process, Terms & Conditions, Shipping

Hot Buttered International PTY LTD

Date of document 15/3/2017

HB SUNGLASS SHIPPING RATES - FREE including insurance

 

RAINBOW SURFBOARD SHIPPING RATES

Orders for surfboards are shipped from our premises in Sydney, Australia with TNT local and International couriers. You are welcome to arrange your own preferred freight company.

AUSTRALIA PRICING

Eastern States

1 Board $35.00

2 Boards $55.00

South Australia

1 Board $55.00

2 Boards $75.00

Western Australia - Tasmania - NT

1 Board $80.00

2 Boards $120.00

 

INTERNATIONAL PRICING

On application - please email us at hotb1971@hotbuttered.com

 

NOTES on FREIGHT Insurance:

As a common freight company TNT do not offer warranty on damaged goods during freight. Extended warranty can be easily arranged as follows:

 “AUSTRALIAN FREIGHT - Class C Unrestricted Warranty: Cost is $6.00 (plus $0.60 GST) per $100 value* TNT agrees to deliver the goods (including glasswear, fragile goods, porcelain, enamel goods, and computers) to the location identified in the consignment note in the same condition that the goods were delivered to us. It covers freight from the time of pick-up to the time of delivery. If the goods are not so delivered, we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of Extended Warranty elected on the consignment note”. For further information please visit

http://www.tnt.com/express/en_au/site/home/services/express_delivery_services/optional_extras/extended_warranty.html

INTERNATIONAL FREIGHT

Extended warranty can be easily arranged as follows:

http://www.tnt.com/express/en_au/site/home/services/international_express/optional_extras/extended_warranty.html

OUR TERMS OF USE & ORDER PROCESS

TERMS OF USE 

Hot Buttered International P/L currently sells HB sunglasses and Rainbow Original handshaped surfboards and fins through our website www.hotbuttered.com

The use of our e-commerce shopping cart is governed by the policies, terms and conditions set forth below. Please read them carefully. Your placement of your online order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Hot Buttered International P/L indicates acceptance of these terms and conditions. Hot Buttered International P/L reserves the right to make changes to their website and these terms and conditions at any time.

 

ORDERING, SHIPPING & TIMEFRAMES

At the time of placing your order online through the secure EWAY payment gateway, Hot Buttered International P/L will be notified. Orders are processed and shipped from Sydney Australia.

In the unlikely event of time delays for your order we will notify you in advance and advise you of the order completion date. Should this time frame exceed 14 working days from delivery timeframes below and you no longer wish to proceed, we will credit the full amount of your purchase.

HB SUNGLASSES

Orders within Australia will be dispatched within 3 working days.

 In the event that we are out of stock for your particular style, we will place an order with the manufacturer which will take approximately 7 working days to arrive in Australia. The dispatch time above then applies.

 Orders within Australia are shipped FREE of charge by Australia Post Express Post Platinum. Extra Cover insurance is also supplied FREE of charge to match the value of the order during transit. A shipping confirmation notice will be emailed to you with your invoice, Express Post tracking number and a copy of the receipt evidencing payment of post and insurance. Once your order has been dispatched Hot Buttered International P/L cannot be responsible for the Express Post timeframe for deliveries however as an express postal service, 2-5 working days should apply depending in which State you live.

 

RAINBOW SURFBOARDS

Of course, the timeframe is subject to workload and we endeavor to manufacture your board as soon as possible. Although we aim to meet earlier timeframes, please allow up to 4 weeks for handshaped custom boards.

Orders for surfboards are shipped from our premises in Sydney, Australia with TNT local and International couriers. You are welcome to arrange your own preferred freight company. Please refer to the SHIPPING RATES above. As a common freight company TNT do not offer warranty on damaged goods during freight. Extended warranty can be easily arranged as follows:

AUSTRALIAN FREIGHT - Class C Unrestricted Warranty: Cost is $6.00 (plus $0.60 GST) per $100 value* TNT agrees to deliver the goods (including glasswear, fragile goods, porcelain, enamel goods, and computers) to the location identified in the consignment note in the same condition that the goods were delivered to us. It covers freight from the time of pick-up to the time of delivery. If the goods are not so delivered, we will pay the value of the goods, or if the goods are damaged the reasonable cost of repair of the goods. Our liability to you is limited to the amount of Extended Warranty elected on the consignment note. For further information please visit

http://www.tnt.com/express/en_au/site/home/services/express_delivery_services/optional_extras/extended_warranty.html

INTERNATIONAL ORDERS - a shipping rate will be quoted for TNT International Couriers – please email us at hotb1971@hotbuttered.com before placing your order or we will provide a quote if you have already placed your order.

You are welcome to arrange your own preferred freight company.

As a common freight company TNT Freight do not offer warranty on damaged goods during freight. Extended warranty can be easily arranged as follows:

http://www.tnt.com/express/en_au/site/home/services/international_express/optional_extras/extended_warranty.html

REFUNDS & WARRANTY

Please select your order carefully as Hot Buttered International P/L does not offer a return/exchange policy.

A 12month Guarantee is offered on HB Sunglasses on presentation of a Hot Buttered International P/L invoice. We will confirm the warranty address and process with you at the time of Warranty.

WE OFFER A NON-WARRANTY SERVICE on our hand made Rainbow surfboards. In the event that you do not receive what you ordered, for example ordered 6’4” and received 6’6”, Hot Buttered International P/L will exchange and arrange collection of your board, as a priority, under all of the following terms:

A)    Within 30days from date of invoice

B)    Return the board with proof of purchase

C)   With the surfboard in the same condition as when it was dispatched

D)    The surfboard is returned in the original wrapping and box, with fins.

E)     Hot Buttered International P/L will email you shipping label details which must be attached correctly to the box

Each product on a purchase order is checked to meet high quality control standards before leaving our dispatch premises. We ensure that adequate handling, wrapping and packaging is applied prior to collection by the freight contractor.

In the unlikely event that an order is damaged during transit with a freight contractor, the purchaser must make a claim with the  contractor.

Please refer to the document regarding insurance and making a claim with Australia Post by going to:

http://auspost.com.au/statutorydocuments/generalpostalservices/frame.htm